Privacy Policy

1. Introduction

Welcome to ContentsForge ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered content automation platform.

By using ContentsForge, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Data Controller

ContentsForge is the data controller responsible for your personal data. For any questions about this Privacy Policy or our data practices, please contact us at: privacy@contentsforge.com

3. Information We Collect

3.1 Account Information

• Email Address: Required for account creation, authentication, and communication
• Password: Stored securely using industry-standard encryption

3.2 Payment Information

• Credit Card Details: Collected only when you subscribe to paid plans. Payment processing is handled by our secure payment processor (Stripe), and we do not store full credit card numbers on our servers
• Billing Information: Name, billing address, and transaction history

3.3 Social Media Platform Credentials

When you connect social media platforms to automate content sharing, we collect and store:

• Access Tokens: OAuth tokens for platforms including Facebook, Instagram, Threads, LinkedIn, X.com (Twitter), TikTok, and Telegram
• API Keys and Secrets: Application-specific credentials (API Key, API Secret, Access Secret) required for automated posting
• Platform Account IDs: Unique identifiers for your connected social media accounts

These credentials are encrypted and stored securely to enable automated content posting to your connected platforms.

3.4 Content and Usage Data

• Generated Content: Articles, videos, and stories you create using our AI tools
• Content Preferences: Your settings, selections, and customizations
• Usage Analytics: Information about how you interact with our platform, including features used, time spent, and frequency of use

3.5 Technical Information

• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, pages viewed, and referring URLs
• Cookies: We use cookies and similar tracking technologies (see Section 10)

4. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered content generation and automation services
• Content Creation: To generate, select, and customize articles and videos using artificial intelligence
• Automated Posting: To publish content to your connected social media platforms on your behalf
• Account Management: To create and manage your account, process subscriptions, and handle billing
• Communication: To send service-related notifications, updates, and respond to your inquiries
• Personalization: To customize your experience and provide content recommendations
• Analytics: To understand usage patterns and improve our platform
• Security: To detect, prevent, and address technical issues, fraud, and security breaches
• Legal Compliance: To comply with legal obligations and enforce our terms of service

5. AI and Automated Decision-Making

Important Notice: ContentsForge uses artificial intelligence for:

• Content Generation: AI creates and edits video stories, articles, and multimedia content
• Article Selection: AI automatically selects relevant articles from trusted sources
• Content Optimization: AI optimizes content for different social media platforms

While AI assists in content creation, you maintain full control and can review, edit, or reject any AI-generated content before publication. You have the right to:

• Obtain human intervention in AI decisions
• Express your point of view regarding AI-generated content
• Contest AI-based decisions

6. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data (e.g., connecting social media accounts)
• Contract Performance: Processing is necessary to fulfill our contract with you (providing services you've subscribed to)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, security)
• Legal Obligation: Processing is necessary to comply with legal requirements

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Social Media Platforms: Content is shared with platforms you've connected (Facebook, Instagram, LinkedIn, etc.) as per your instructions
• Service Providers: Trusted third-party companies that help us operate our platform (payment processors, hosting services, AI providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, sale, or acquisition (with notice to you)

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

8. Data Security

We implement industry-standard security measures to protect your personal data:

• Encryption: Data in transit is encrypted using TLS/SSL protocols
• Secure Storage: Passwords and sensitive credentials are encrypted at rest
• Access Controls: Strict access limitations to personal data
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Cloud hosting with enterprise-grade security

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Personal data is deleted within 30 days of account deletion, except where we must retain it for legal obligations
• Generated Content: You can delete your content at any time
• Social Media Credentials: Deleted immediately upon disconnecting a platform
• Transaction Records: Retained for 7 years for accounting and tax purposes

10. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (doesn't affect prior processing)
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at privacy@contentsforge.com. We will respond to your request within 30 days.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how you use our platform
• Marketing Cookies: Deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

12. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with third-party providers
• Ensuring adequate levels of data protection

13. Children's Privacy

ContentsForge is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from a child under 16, we will delete it immediately. If you believe we have collected data from a child, please contact us at privacy@contentsforge.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of ContentsForge after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: